Reference

How pro178 Handles Your Personal Data

Your account data — including your registered details, wallet transactions via DANA, OVO, and GoPay, and device access history — is handled under a clear privacy framework.

Account Data ProtectionDANA, OVO & GoPay Transaction PrivacyCookie & Device ControlsData Access Requests

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CONTACT & HELP

Reach Us About Your Privacy

If you have questions about how your data is stored, want to request a correction, or need to report a concern, our support team is available around the clock. You can reach us through live chat directly inside your account, or send a written request via email for formal data inquiries. Players in Batam and across Indonesia can expect a response to data-related requests within a reasonable timeframe.

Team online

Live Chat

Open your account dashboard and tap the chat icon — our team is available around the clock to handle account and data questions.

Email Support

Send formal data access or correction requests to our support email. We handle written privacy inquiries with a documented response trail.

Account Help Centre

Log in and visit the Help section for step-by-step guidance on updating your registered details, wallet preferences, and privacy settings.

Details

pro178 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with pro178, we collect the information you provide during registration — your name, contact details, and preferred payment method — alongside transactional records generated when you deposit or withdraw via DANA, OVO, or GoPay. This data is used strictly to verify

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your identity, process payments, and keep your account secure. We also collect device and session data automatically: your IP address, browser type, and pages visited within the platform. This helps us detect unusual login activity and protect your account from unauthorised access. We retain your personal
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data for as long as your account remains active and for a period thereafter as required by applicable regulations in your jurisdiction. You may request a copy of your stored data or ask us to correct inaccurate records at any time by contacting our support team.
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Data shared with payment processors — including the rails that power DANA, OVO, and GoPay transfers — is limited to what those processors need to complete your transaction. We do not share your data with advertisers. Our privacy practices apply where local law permits and may
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vary by region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

SECURITY & TRUST

How We Protect What You Share

Account security at pro178 runs on SSL encryption across every page and transaction. When you connect your DANA, OVO, or GoPay wallet, the link is verified through a one-time PIN step — we never store your e-wallet credentials on our servers. Session tokens expire automatically after inactivity, reducing exposure if you leave a device unattended. You can review your active sessions and revoke access from the account security panel at any time.

Data Retention Policy

We keep your account data for as long as your account is active. After closure, records are held only as long as applicable local regulations require, then securely deleted.

Cookie Controls

We use session and analytics cookies to keep your login active and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Two-step verification is available on your account. We recommend enabling it — especially if you access the platform from multiple devices or shared networks.

Data Correction Requests

If any stored detail is wrong — your registered name, contact number, or linked wallet — contact support with your account ID and the correction needed. We action verified requests promptly.

Your Privacy Questions Answered

Real questions about how your data works on pro178 — from what we collect to how you can request changes or close your account data trail.

We collect your name, contact details, and payment method at registration. Once active, we also record transaction data from your DANA, OVO, or GoPay deposits and withdrawals to maintain your account history.

We share data only with payment processors — like the networks behind DANA, OVO, and GoPay — and only the minimum needed to complete your transaction. We do not sell or share your data with advertisers.

After account closure, we retain records for the period required under applicable local regulations. Once that period ends, your data is securely deleted from our systems.

Contact our support team via live chat or email with your account ID and the specific request. We will verify your identity and respond with your data or apply the correction within a reasonable timeframe.

Yes. Session cookies are needed to keep your login active, but analytics cookies can be managed through your browser settings. Disabling certain cookies may affect how some account features load.

Linking a wallet creates a verified payment record on your account. We do not store your e-wallet PIN or credentials — those stay with your wallet provider. You can unlink a wallet from your account settings at any time.

How pro178 Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect What You Share

Data Retention Policy

Cookie Controls

Account Security Steps

Data Correction Requests

Your Privacy Questions Answered

01 What personal data does pro178 collect when I register?

02 Does pro178 share my data with third parties?

03 How long is my account data kept after I close my account?

04 How do I request a copy of my stored data or ask for a correction?

05 Can I control which cookies pro178 uses on my device?

06 What happens to my data if I link my DANA, OVO, or GoPay wallet?

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